Is Hotels.com a Safe Choice for Your Next Hotel Reservation?

Expedia-owned Hotels.com is a popular hotel booking website used by millions worldwide to book vacations, business trips, and other stays. All you have to do is enter where you're going, when you'll be going, and how many people are going, and Hotels.com will provide you with a list of recommended stays fitting your criteria.

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Reliability of Booking Through Hotels.com

As when you use any online service, you're justified in asking "how reliable is Hotels.com?" Here are some key points to put your mind at ease:

Payment Options

You can use a credit or debit card, China UnionPay, PayPal, Zip (buy now, pay later), or a Hotels.com gift card to pay for your booking. You can redeem reward nights too.

Cancellation Policy

Hotels.com does not charge a fee to change or cancel a booking, but they do pass along any fees the hotel or rental charges.

Customer Protection

Hotels.com requires all hotels and rentals to list "Rules and restrictions" by which you and they must abide, providing clear grounds for escalation with Hotels.com agents if anything happens.

Privacy and Security

Hotels.com adheres to all applicable privacy laws in handling your information and has never suffered a large-scale data breach.

Is Hotels.com Legit?

Yes, Hotels.com is a legitimate service owned by Expedia, one of the world's largest online travel agency companies. The few bad reviews online are almost exclusively about the independent hotels themselves. There are many positive reviews with customers praising the pricing and services they received, making Hotels.com a great choice for booking your next trip.

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